Frequently Asked Questions
Q: Do I have to have an account to order on Forshaw.com?
A: Yes. In order to make a purchase through Forshaw.com or our branches, you must have an account with Forshaw. If you need to set up an account you can request a Customer Information Sheet by contacting Info@Forshaw.com.
Q: I’m a homeowner. Can I order online?
A: Forshaw does not allow unlicensed individuals to open an account, which is required for purchasing online.
Q: Do you offer free freight?
A: Yes! If your order is $750 or above, you receive free freight on UPS Standard shipping- regardless of weight or type of product. Orders that you choose to pick up at a Forshaw branch also receive free shipping.
Q: When will I get my order?
A: If you place your order by 1:00 pm (EST), we will do our best to ship the packages out on the same day.
Q: How do I search for a product?
A: On every page on our site, a search bar appears in the upper right corner. Type in the item you’re looking for, and our search genie scans all item names and descriptions for the best matches. If you don’t know what you’re looking for, use our product categories to narrow down the type of product you need.
Q: What if I can’t find a product online?
A: If you can’t find a product you want to buy, email us at Info@Forshaw.com and we’ll help you track it down!
Q: What methods of payment do you accept?
A: Any customer can pay for their orders with Credit Card (Visa, Discover, MasterCard, American Express), ACH payment, or billing to their account. A PO# must be entered at checkout for all payment methods.
Q: Okay, follow up question: what if my company doesn’t use PO’s?
A: No problem. Enter anything to help distinguish your order on an invoice. Maybe your name, today’s date, or the ship-to branch. The PO field requires at least one character.
Q: Do I get an email with my order summary?
A: Yes. When you place an order, the confirmation screen allows you to view or print an order, and you will also receive an email with your order summary and subtotal.
Q: What are my Favorites?
A: You can add any item to your Favorites page for quick access and easy ordering. Directly order from your Favorites page by filling in your desired quantities and clicking Add to Cart!
Q: How do I pay an invoice?
A: Click on “My Invoices” on your dashboard after you sign into your account. Find your desired invoice(s), click the checkboxes on the far right, and scroll down to click Pay. You will be directed to a new screen to enter your credit card or ACH information.
Q: I received a quote from my Forshaw sales rep. How do I take advantage of those prices?
A: All of your quoted prices are loaded into our system. If you’re logged into your account, you’ll see your prices on those item pages. If for some reason you don’t see your prices while you’re logged in, email your rep to let him or her know.
Q: I see my credit memos on my account summary. Can I apply those to my invoices?
A: Credit memos on Forshaw.com can only be viewed and downloaded. Contact our Accounting department for more information on credit memos.
Q: Can I pay only part of my invoice?
A: On Forshaw.com, you can only pay the total amount of the invoice. Contact our Accounting department to apply partial payments to your invoice.